No courtesy vehicle? What are your options?
Given the delays caused by parts shortages, obtaining a courtesy vehicle while repairs are under way is not always possible. If you purchased the Travel expenses endorsement (Q.E.F. No. 20 or Q.E.F. No. 20a) or Replacement Insurance (Q.P.F. No. 5), know that this coverage not only includes vehicle rental, but also taxi fares or public transportation (subject to a maximum amount per day and/or per claim). Also, when renewing your policy, discuss this protection and check the possibility of increasing the amount of coverage.
Replacements: limited inventory and delivery times
Should a damaged vehicle be declared a total loss, replacement cost coverage is provided to replace it with a new model with the same features, equipment and accessories. The question is whether a replacement vehicle will be available!
For the past several months, many dealers have had little or no new vehicles in stock, selling them as they come in, based on orders and waiting lists. Delivery of the most popular models often takes several months or even more than a year.
If replacing your vehicle with an identical model within the desired time frame is not possible, talk to your insurer about other options that may be included in your policy. A different vehicle make or model, but of equal value, or not, could be the answer.
An unusual situation
Insurers are well aware of the inconvenience caused by this unusual situation. Until the supply chain for the automotive industry is fully restored, insurers will be working with their various partners to provide solutions that are safe and best meet the needs of policyholders.
