Are you covered?

Yes, if you purchased coverage for damage to your vehicle. That's Section B of your policy (Comprehensive or All Perils). Your insurer will deduct the amount of your policy deductible from the compensation amount.

Example of a deduction

Amount to replace your vehicle  $30,000
Your policy deductible  $500
Total amount paid by your insurer $29,500

The four-step process in case of vehicle theft


  1. Police report release
    Contact the police as soon as possible. They will fill in and give you the number of the report.

  2. Contact your insurer
    Call your insurer or broker as soon as possible. Send him a copy of the police report number.

  3. Agree on a settlement
    Your insurer will replace your car according to the terms and conditions under your policy.

  4. Indemnity payment
    Depending on the agreement, your insurer may indemnify you or reimburse the car dealer directly.

Your insurer will wait 30 days before compensating you. This is normal in case your vehicle is recovered by the police. Some vehicles are abandoned shortly after they are stolen and recovered.

If your car is not recovered, the insurer will discuss the replacement or reimbursement terms and conditions for your car with you. These conditions are spelled out in your policy.

Auto tips

Newcomer to insurance: starting out right

You have started to drive. Whether you have a learner's or a probationary licence, you must inform your insurer immediately. Click to find out more.


Be prepared.
Download the Joint Report application!